Privacy Policy
Man with Van Croydon Privacy Policy
This Privacy Policy explains how Man with Van Croydon collects, uses, stores and protects your personal data when you use our services. It applies to all Man with Van Croydon customers and prospective customers in the Croydon area, including individuals and businesses that contact us, request quotations, or book our man and van services.
We are committed to handling your information in accordance with the UK General Data Protection Regulation and all applicable UK data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with Man with Van Croydon or use our services:
Identification and contact details, such as your name, address, pickup and delivery addresses, and any other address details you provide in relation to a move or transport request.
Communication details, such as your preferred contact method and the content of communications you send to us, including enquiries, feedback, and any other information you choose to provide.
Service and booking information, including dates and times of bookings, type and size of move, description of items to be transported, special handling instructions, and any notes we keep to deliver our service safely and efficiently.
Payment and transaction data, such as payment status, amounts, and dates of payment. We do not store full card details if you pay by card. Where third-party payment processors are used, they handle your payment details on our behalf.
Technical usage data, where applicable, such as basic information about how you access our website, including IP address, device type, and general browsing behaviour. This may be collected using cookies or similar technologies where permitted by law.
We only collect personal information that is relevant and necessary for providing our services and running our business safely and effectively.
Lawful Basis for Processing Your Data
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: We process your personal data to take steps at your request prior to entering into a contract and to perform a contract with you. This includes providing quotations, confirming bookings, providing our man and van services, communicating about your booking, and handling payments.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, handling customer queries, and maintaining appropriate records.
Legal obligation: We may process your data where necessary to comply with legal or regulatory obligations, including record-keeping, tax, and accounting requirements.
Consent: In limited situations, such as where we use optional cookies or send certain forms of marketing communications, we may rely on your consent. You can withdraw your consent at any time, although this will not affect processing already carried out.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries, provide quotations, and advise on suitable services.
To set up and manage your bookings, including confirming details, updating you on timings, and coordinating collection and delivery.
To deliver our man and van services safely and efficiently, including planning routes, handling special requirements, and ensuring the protection of your belongings.
To manage payments, issue invoices or receipts, and handle any financial queries or disputes.
To maintain internal records, including job histories, to support customer service, service planning, and operational management.
To handle complaints, disputes, or legal claims and to protect our business and our customers.
To comply with our legal and regulatory obligations.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In general, we retain booking and transaction records, which may include your name, contact details, addresses, and service details, for a period that allows us to meet legal obligations and manage potential claims. After this period, data will be securely deleted, anonymised, or archived where appropriate and permitted by law.
Where data is collected only on the basis of your consent for a specific purpose, we will retain it for as long as we have your consent or as otherwise clearly communicated to you at the point of collection.
Data Processors and Third Parties
We may use trusted third-party service providers, acting as data processors, to support the operation of our business and the delivery of our services. These may include:
Payment processing providers that handle certain payment details and transactions on our behalf.
IT, hosting, or cloud service providers that help us store and manage data securely.
Administrative and professional service providers, such as accountants or legal advisers, where they need limited access to data for their work.
Where we engage processors, they act only on our instructions and are required to implement appropriate technical and organisational measures to protect your data and to comply with data protection law.
We may also share data with other third parties where required by law, in connection with legal proceedings, or to protect our rights or the rights of others.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or where data is processed in another country, we will take steps to ensure that an adequate level of protection is in place for your personal data. This may include using standard contractual clauses or relying on other legally recognised safeguards, in line with UK data protection requirements.
Your Data Protection Rights
If you are a customer or prospective customer of Man with Van Croydon in the Croydon area, you have the following rights in relation to your personal data, subject to certain qualifications and exemptions under the law:
Right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data, along with information about how we use it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: You can request that we restrict the processing of your personal data in specific situations, such as while we verify the accuracy of your data or consider an objection you have raised.
Right to object: You can object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used and machine-readable format and to request that it is transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process data, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe your data protection rights have been infringed.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who have a genuine business need to know it and ensuring that those who process your data are subject to duties of confidentiality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updated version will apply to all current and future customers and will replace previous versions. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
